General Terms and Conditions (GTC) – “Casa Isla Tropical” Official tourist license in the Valencian Community: VT-488277-A

Landlords ("Landlord"):

Christian Klunder und Henrike Pyka-Klunder, Nassauerallee 70, 47533 Kleve

Thorsten und Anne Reinders, Buchacker 23, 47533 Kleve

1. Arrival / Departure

Check-in is from 4:00 p.m. Check-out must take place by 10:00 a.m. at the latest (normally on the following Saturday). These check-in and check-out times also apply to any individually agreed weekdays.

Different arrival and departure times may be agreed in writing with the Landlord. If the Tenant fails to appear by 11:59 p.m. on the day of arrival without notifying the Landlord, the agreement shall be deemed terminated after 48 hours.

In such case, the Landlord (or a representative) may otherwise dispose of the property. As a rule, no (pro-rata) refund of rent is granted in the event of early departure.

2. Special requests:

additional agreements Special requests and ancillary agreements are generally possible; however, they require the Landlord’s prior written confirmation. Pets are not permitted.

3. Payment

The rental agreement becomes effective upon receipt of the deposit in the Landlord’s account. A deposit of 30% of the rental price is due within 14 days of receipt of the booking documents. Following payment of the deposit, the remaining balance is due no later than 14 days prior to the start of the rental period. If the payment deadlines are not met, the Landlord may withdraw from the agreement. Non-payment shall be deemed a cancellation by the Tenant and entitles the Landlord to re-let the property. No additional charges are levied for water, the parking space, waste disposal, or energy costs.

4. Cancellation

The Tenant may cancel the agreement at any time. Cancellation must be made in writing. In the event of cancellation, the Tenant shall compensate the Landlord for the loss incurred as follows: 100% refund for cancellations made within 48 hours of booking, provided the check-in date is at least 14 days in the future.

A 50% refund applies to cancellations made at least seven (7) days prior to check-in.

No refunds are granted for cancellations made within seven (7) days prior to check-in. If cancellation is made less than eight (8) days before the start of the rental period, the full rental price remains payable. The date of receipt of the cancellation notice by the Landlord shall be decisive. Amounts already paid will be credited accordingly.

The Tenant may nominate a substitute tenant who shall enter into this agreement under the same conditions. Written notice to the Landlord is sufficient.

5. Tenant’s obligations

The Tenant undertakes to treat the rental property (holiday home), the inventory, and the outdoor areas with due care. If any damage occurs to the rental property and/or its inventory during the rental period, the Tenant shall notify the Landlord or the property management service without undue delay. Any defects or damage identified upon arrival must be reported immediately; otherwise, the Tenant shall be liable for such damage. The Landlord shall be granted a reasonable period to remedy defects and damage. Claims based on complaints that are not reported immediately on site are excluded.

Complaints received by the Landlord only at the end of the stay or after leaving the holiday home are also excluded from any compensation. In the event of any service disruptions, the Tenant shall, within the scope of their statutory obligations, take all reasonable steps to help remedy the disruption and to minimize any potential damage. On the day of departure, the Tenant shall remove all personal belongings; household waste must be disposed of in the designated containers; and all dishes must be cleaned and put away in the kitchen cupboards.

6. Data protection

The Tenant agrees that, for the purposes of performing this agreement, personal data necessary in relation to the Tenant may be stored, amended and/or deleted. All personal data shall be treated as strictly confidential, subject to applicable law.

7. Liability

The description has been prepared to the best of the Landlord’s knowledge and belief. To the extent permitted by law, the Landlord accepts no liability for any impact on the rental property due to force majeure, customary power and water outages, or severe weather.

To the extent permitted by law, the Landlord also accepts no liability for unforeseeable or unavoidable circumstances such as official orders, sudden construction work, or disruptions due to natural and local conditions.

The Landlord will, where possible, assist in resolving problems. Use of the holiday home and garden is at the Tenant’s own risk. To the extent permitted by law, the Landlord’s liability for the use of any provided play and sports equipment is excluded. Use of the pool and the entire pool area is at the Tenant’s own responsibility; there is no lifeguard on site.

The Tenant undertakes to take all precautions necessary for the safe use of the pool/pool area for themselves, their family and other guests, in particular children. Children may only stay in the pool area under the supervision of an adult who is a competent swimmer. Children under 10 years of age and non-swimmers may only use the pool with suitable flotation aids.

Children over 10 years of age who can swim well without flotation aids must be in the pool area at least in pairs. The Landlord excludes any liability in this respect to the extent permitted by law. The Tenant assumes overall responsibility for themselves, their family and guests; otherwise, use of the pool and pool area is prohibited.

Arrival and departure are at the Tenant’s own responsibility and risk. To the extent permitted by law, the Landlord is not liable for personal belongings in the event of theft or fire. The Tenant is fully liable for willful destruction and/or damage caused by the Tenant or accompanying persons.

8. Final provisions

Photos and text on the website and/or in the flyer are intended to provide a realistic description. Exact conformity with the rental property cannot be guaranteed. The Landlord reserves the right to make changes to the furnishings (e.g., furniture), provided such changes are of equivalent value.

If one or more provisions of these GTC are or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes closest to the economic and legal intent of the contracting parties.

These GTC shall be governed by German law. The place of jurisdiction and place of performance shall be the Landlord’s place of residence.